Customer Service

Shipping & Delivery
For more information, please visit our shipping page.
Privacy & Security
Jatoba Hardwood Ltd. utilizes the industry-standard high-grade 256bit SSL ( Secure Socket Layer ) encryption protocol to safeguard your transaction. SSL provides for a secure communications network safe from eavesdropping, and for the authentication of the server and the client. After credit card information is encrypted for transmission, the SSLHP ( SSL Handshake Protocol ) performs a security check and authentication before the transaction is completed. If the system fails to authenticate, the session connection is immediately aborted.

Most experts agree that credit card transactions over the Internet are the safest of all common credit card purchases. The National Credit Information Network confirms that most Internet fraud involves people presenting merchants with stolen cards, not people stealing credit card information from the Internet. .

Returns & Replacements
For detailed information, please visit our returns page.
We work to make sure ordering with Jatoba Hardwood, Ltd is a smooth process. Once you place your order, we will contact you within 1 business day to make arrangements for delivery of the product and confirm your order.
Payment, Pricing & Promotions
All pricing and promotions are subject to availability. For detailed payment options, please visit our payments page.
Viewing Orders
Basic order information will be avilable via the "My Account" link, and further information will be emailed to you.
Updating Account Information
You can update your information at any time by using the "My Account" link at the top of every web page..