Returns

All of our products are manufactured according to the highest standards of quality. However, should any material not meet your requirements, we must be advised PRIOR to installation. Otherwise, you will have very limited options. BEFORE YOU INSTALL THIS MATERIAL, PLEASE VERIFY THAT THE PRODUCT YOU HAVE RECEIVED IS FREE OF IRREGULARITIES BY CHECKING THE FOLLOWING:

1. IS THE PRODUCT IN ACCORDANCE WITH YOUR ORDER AS TO THE SIZE, PROFILE, COLOR, AND QUANTITY?

2. ARE THERE ANY FINISH ERRORS SUCH AS SURFACE FINISH, BLOTCHES, ABNORMAL COLOR VARIATION, ETC?

NOTE: SHOULD YOU NOTICE THESE OR ANY OTHER IRREGULARITIES TO THIS PRODUCT AFTER OPENING 1 TO 2 BOXES, DO NOT INSTALL THE MATERIAL. PLEASE CONTACT US RIGHT AWAY. IF YOU CONTINUE TO OPEN MORE THAN TWO BOXES WITHOUT CONTACTING US FIRST, WE CANNOT BE RESPONSIBLE FOR REPLACING THE OPENED BOXES.

ACCEPTANCE: This product is manufactured according to the highest standards of quality. However, should any material not meet your requirements, we must be advised PRIOR to installation. Otherwise, we will not be able to accept responsibility.

Unfortunately, do not accept returns on products, unless there are exceptional circumstances as determined by Jatoba Hardwood Ltd. This is determined on a case by case basis, but is generally only in the event of low quality flooring, and we only accept returns on full unopened boxes in that instance. Please be sure to measure accurately and add 7 % for waste.